Privacy Policy
Who We Are
“At Fluentify, we’re dedicated to helping you master Chinese through a dynamic and engaging learning experience. Our team of expert tutors is passionate about teaching and committed to your success. We believe in personalized education, flexible scheduling, and making language learning accessible and enjoyable for everyone. Join us and embark on your journey to fluency with confidence and support.”
Cookies
“At Fluentify, we use cookies to enhance your browsing experience and to help us understand how you use our site. Cookies are small data files that are placed on your device when you visit our website. These cookies serve several purposes, including remembering your preferences, enabling core site functionalities, and providing personalized content tailored to your interests. We collect both session cookies, which expire once you close your browser, and persistent cookies, which remain on your device until you delete them.
These cookies help us analyze site traffic and usage patterns, allowing us to improve our website’s performance and functionality. Additionally, cookies enable us to offer you a more personalized experience by remembering your login details, language preferences, and the pages you’ve visited.
By continuing to use our site, you consent to the use of cookies as described in our Privacy Policy. You have the option to manage or disable cookies through your browser settings at any time. However, please note that disabling cookies may affect the functionality of our website and limit your ability to fully experience all its features.“
Embedded content from other websites
“Our website may include embedded content such as videos, images, articles, and other media from external websites. This embedded content behaves in the same way as if you visited the external website directly.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We do not control these external websites and are not responsible for their privacy practices. We recommend reviewing the privacy policies of these external websites to understand how they collect, use, and share your data. Our use of embedded content is intended to provide you with a richer and more engaging experience, but your privacy and data security remain our priority. By interacting with embedded content on our site, you consent to the data practices described by the respective external websites.”
Who we share your data with
“We are committed to protecting your privacy and ensuring the security of your personal information. We only share your data with trusted third parties when it is necessary to provide our services, improve our website, or comply with legal obligations. Here are the specific instances when we may share your data:
1. Service Providers: We work with third-party service providers who assist us in operating our website, conducting our business, and delivering services to you. These providers may have access to your personal information solely for the purpose of performing these tasks on our behalf and are obligated to keep your data secure and confidential.
2. Analytics and Advertising Partners: To improve our website’s performance and deliver relevant content and advertisements, we may share information with analytics and advertising partners. This data is typically aggregated and anonymized, meaning it does not directly identify you.
3. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We will only share the necessary information and will always strive to protect your privacy to the fullest extent possible.
4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new ownership. We will notify you of any such change in ownership or control of your personal data.
We do not sell, trade, or otherwise transfer your personal information to outside parties for their own marketing purposes without your explicit consent. Your trust is important to us, and we are dedicated to safeguarding your data and maintaining your confidence in our services.”
How long we retain your data
“At Fluentify, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, or to comply with legal, accounting, or reporting requirements. The duration for which we retain your data varies depending on the type of information and the specific purposes for which it is used:
1. Account Information: We retain your account information, such as your name, email address, and login details, for as long as your account remains active. If you choose to deactivate your account, we will delete your personal information upon your request, except where we need to retain certain data for legal or administrative purposes.
2. Transaction Data: Information related to your transactions, such as payment records and lesson bookings, is retained for a minimum of seven years to comply with tax, accounting, and financial reporting obligations.
3. Communications and Support: We retain records of your communications with us, including support requests and feedback, for as long as necessary to address your inquiries, resolve issues, and improve our services.
4. Marketing Data: If you have opted in to receive marketing communications from us, we retain your contact information and preferences until you unsubscribe or request deletion. You can opt out of marketing emails at any time by following the instructions provided in each email.
5. Legal and Compliance: We may retain personal data for longer periods if necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Once the retention period has expired, or if you request deletion of your data, we will securely delete or anonymize your personal information so that it can no longer be associated with you. We regularly review our data retention practices to ensure compliance with applicable laws and regulations, and to uphold our commitment to protecting your privacy.“
What rights you have your data
“We respect your rights regarding your personal data and are committed to ensuring that you can exercise these rights easily. Depending on your location and applicable data protection laws, you may have the following rights:
1. Right to Access: You have the right to request access to the personal data we hold about you. This includes the right to receive a copy of your data and information about how it is processed.
2. Right to Rectification: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or update it.
3. Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).
4. Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
5. Right to Data Portability: You have the right to request the transfer of your personal data to another organization or directly to you, where technically feasible.
6. Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
7. Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
8. Right to Complain: If you believe that we have infringed your rights, you have the right to lodge a complaint with a supervisory authority, particularly in your country of residence, place of work, or where the alleged infringement occurred.
To exercise any of these rights, please contact us at [insert contact information]. We may need to verify your identity before processing your request to ensure the security of your personal data. We will respond to your request within the timeframes required by applicable data protection laws.”